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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Riley Wilkins

June 13, 2025

5  out of  5
rating by Riley Wilkins
"Zurich Simon and his team are incredible! Amazing service, prompt, and professional."
We responded:
"Thanks for your review, Riley. We take pride in making sure are customers are satisfied with their coverage! ~Zurich"
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Erica Mitchell

May 28, 2025

5  out of  5
rating by Erica Mitchell
"Very helpful!"
We responded:
"Thank you for your review! Looking forward to work with you more in the future! ~Zurich"
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Free2Bme

May 19, 2025

5  out of  5
rating by Free2Bme
"Saula was a pleasure to work! She helped me with a sensitive situation and handled it with care. She met with her team to find a perfect solution to my predicament. I am very grateful to her! She also followed up with me with a phone call. Thank you so much Saula!!"
We responded:
"Thank you for your review! ~Zurich Simon"
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Robert Shepler

May 16, 2025

5  out of  5
rating by Robert Shepler
"Saula Gonzalez, the customer service manager for the State Farm office at 1745 O'Farrell Street, San Francisco, helped me today with a number of issues. Her professionalism and service is exceptional. I was so impressed. State Farm, the agents in her office, and the customers she helps are very lucky to have her."
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T Mel

May 15, 2025

5  out of  5
rating by T Mel
"The agents are Hands-On to get things done. Always courteous and they take the time to listen."
We responded:
"Thank you very much for your kind words. Looking forward to helping you with all your insurance needs ~Zurich"
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BARDIA

May 13, 2025

5  out of  5
rating by BARDIA
"Zurich’s team is amazing and very helpful. I would highly recommend them if you are looking for insurance for you auto, home, life or business."
We responded:
"Thank you Bardia. We are dedicated to helping you understand life's risks! ~Zurich"
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Marie Larsen

May 9, 2025

5  out of  5
rating by Marie Larsen
"We had our cars insured with State Farm for 35 years and our home insured with SF since 1999, with the same helpful agent who retired this year. I'm pleased to say the changeover to a new agent, Zurich Simon, has been seamless. Representative John Pablo contacted me about earthquake insurance initially. Since we had been considering purchasing that, the call was timely. John was generous with his time and patient with our many questions about our entire insurance picture. We had questions about the right level of home ownership premium to cover the replacement value of our home after talking to different sources. John helped explained how to calculate estimates and assured us we are carrying a reasonable level of replacement value insurance. Since we moved our car insurance to Geico a few years ago to save money, John calculated our total premiums by bundling everything back with SF and offsetting the car insurance with at 20% discount to our home ownership policy. It took several back-and-forth conversations and separate quotes from John, but in the end it was cost effective to bring the cars back under SF and have access to one local professional SF agent. Thank you, John for all your work in bringing clarity to our questions, as well as the peace of mind that this long overdue task has been adequately handled."
We responded:
"Thank you for your review! John is great at working with our existing customers find an insurance solution that works. ~Zurich"
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Helen Tong

May 9, 2025

5  out of  5
rating by Helen Tong
"Saula Gonzalez is very helpful and with a prompt responds for the information that the customer requested"
We responded:
"Thank you very much for the review! Saula is dedicated for providing the best customer service. ~Zurich"
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George Bonacchi

May 9, 2025

5  out of  5
rating by George Bonacchi
"Very helpful and really understanding staff and I really appreciate all they do for me."
We responded:
"Thanks George! We also enjoy working with you!"
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Judy Blakney

May 6, 2025

5  out of  5
rating by Judy Blakney
"Insurance you can trust! Very fast answering question.. very helpful in so many ways.. all is possible from them..🙏😊"
We responded:
"Thank you so much for your review! My team is dedicated to helping understand your coverages! ~Zurich"
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Abet Mehrabian

May 6, 2025

5  out of  5
rating by Abet Mehrabian
"This is a long overdue review! Simply the best service. They are always reachable and willing to personally answer all your questions properly and professionally. Mr Simon and his team are committed to go the extra mile to make sure you get the best service. Thank you!"
We responded:
"Thank you so much for the kind words! Always a pleasure to hear from you. ~Zurich"
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Marissa Bloom

May 1, 2025

5  out of  5
rating by Marissa Bloom
"Friendly and responsive team. Thank you, Saula, for your excellent customer service!"
We responded:
"Thank you so much for your review! Saula is a hard worker and takes pride in helping! ~Zurich"
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ari

April 30, 2025

5  out of  5
rating by ari
"John was a fantastic agent to work with, while entering a new chapter of my life, he was patient with all the questions I had about life insurance and streamlined the process for me! If anyone has the chance to work with him, I highly recommend him!"
We responded:
"Ari, we’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know! "
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daniel gonzalez

April 30, 2025

5  out of  5
rating by daniel gonzalez
"I’ve been with Zurich for a couple of years now, and I couldn’t be happier with the service I’ve received. Every interaction feels personal and professional, and the staff consistently go out of their way to make things easy and stress-free. I want to give a special mention to Saula at the front desk—she’s not just welcoming and funny, but also did a great job breaking down my life insurance plan in a way that actually made sense. Her clarity and charm made the whole process surprisingly enjoyable. Zurich truly stands out for their exceptional support and warm team!"
We responded:
"I appreciate the kind words! I hope school is going well! ~Zurich"
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Zurich Simon

April 30, 2025

5  out of  5
rating by Zurich Simon
"I just want to give a shout out to my team!! You guys rock!"
We responded:
"Once again, Shout out to my team! ~Zurich"
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Sylvia Walton

April 30, 2025

5  out of  5
rating by Sylvia Walton
"All my questions and concern were taken care of professionally and with kindness."
We responded:
"Thank you for your review! ~Zurich"
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patricia kipping

April 29, 2025

5  out of  5
rating by patricia kipping
"Saula was very nice and super helpful. Thank you so much."
We responded:
"Thank you for your review!"
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Tobi-Sensei

April 26, 2025

5  out of  5
rating by Tobi-Sensei
"Had the pleasure of working with Saula for my new policy with State Farm and she has been absolutely phenomenal in her service. I appreciate all the time and effort she puts in as well as her amazing responsive. Kudos to her!"
We responded:
"Thank you so much for your review! Insurance and service is our specialty ~Zurich"
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Philip Yang

April 16, 2025

5  out of  5
rating by Philip Yang
"I had to clear up a few things regarding my auto and life insurance policies and was able to speak with Saula who managed to resolve my concerns very quickly. Very friendly and easy to talk to. Thanks Saula!"
We responded:
"Thank you for your review, Philip! I am here for all questions and concerns! ~Zurich"
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aung ko kyaw

April 2, 2025

5  out of  5
rating by aung ko kyaw
"Been constantly calling to Saula, regarding all my concerns everyday and she’s able to answer the call and convey all the possible solutions reassuring the concerns. Very Pleasant to talk to i suggest you speak to her if you have any issues."
We responded:
"Aung, thank you so much for your review! Saula is Awesome! ~Zurich"
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Marco Esparza

March 31, 2025

5  out of  5
rating by Marco Esparza
"I've been a client at Zurich for two years, and my experience has been fantastic. The team is always patient and kind, making me feel at ease. I especially want to shout out to Saula, the receptionist who answers the phone sometimes. She's not only hilarious but also explained my life insurance plan in such a simple and enjoyable way that it made me want to share my positive experience. Highly recommend Zurich for their great service and friendly staff!"
We responded:
"Thank you for your kind words Marco! Saula is the glue that keeps the office together! ~Zurich"
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Jose Alvarez

March 31, 2025

5  out of  5
rating by Jose Alvarez
"I have had more great interactions and help at this establishment than I can count woth my hands, Zurich is a very helpful representative at this establishment, a leader a role model and someone to espire to be. Saula is the lady who has an answer for every question I have regarding insurance and information regarding their plans and prices on the vehicle you want insured, I can always count on her to give me the best customer service and support on all aspects! would highly recommend their service based off my experience with this establishment!"
We responded:
"Thank you Jose! I look forward to seeing your bright future in San Francisco! ~Zurich"
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Deepak Ravikumar

March 28, 2025

5  out of  5
rating by Deepak Ravikumar
"Completed new car insurance on time!"
We responded:
"Hi Deepak, Thank you for your review! We look forward to protecting what matters! ~Zurich"
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Thevin Rajapaksha Arachchilage

March 28, 2025

5  out of  5
rating by Thevin Rajapaksha Arachchilage
"I was insecure in getting life insurance for a long time. Thanks to John, I felt more secure in understanding where I can focus my priorities and he understood where I was coming from in terms of my fears. He reassured me and we really discussed the pros and cons of different options and we discussed what is best for me at this time. Very helpful. If I can give a 6/5 I would."
We responded:
"Thevin, its great to hear your kind words. Thanks for taking the time to leave a review! I know you're out there saving the world! ~Zurich"
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Norma Robinson Kelly

March 22, 2025

5  out of  5
rating by Norma Robinson Kelly
"Called State Farm and spoke with John.my mortgage company requested our home coverage info. I spoke with John from Simon Zurich’s office. He was very professional and took care of it. He even texted us that he sent it. Customer service top notch!! ⭐️⭐️⭐️⭐️⭐️💯"
We responded:
"Thank you for your review, Norma. John is a dedicated member of the team and works hard everyday! ~Zurich"